FREE APQC Webinar: Protecting Your Knowledge and Expertise

Although I am a strong advocate of the Consortium for Service Innovation's Knowledge Centered Support (KCS) Methodology for Knowledge Management, especially in Service Organizations within larger Enterprises, there are a few other organizations that have contributed greatly to the study and practice of Knowledge Management.

One organization I'm a member of is the APQC (from their website):

"APQC (American Productivity & Quality Center) is a member-based nonprofit and one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research...

KCS Consortium Presentation: Success & Challenges with Dell's Global Knowledge Centered Support (KCS) Programs

KCS - Lessons Learned from Application Support

This is a presentation delivered to the Consortium for Service Innovation during a workshop held in September of 2007 in Dallas, TX with ATG (now Oracle). It highlighted the early successes and challenges encountered by the early adopters in Application Support & Services while implementing Knowledge Centered Support (KCS) and the lessons learned and shared as adoption of KCS grew throughout Dell.