Wednesday, March 13, 2013

FREE APQC Webinar: Protecting Your Knowledge and Expertise

Although I am a strong advocate of the Consortium for Service Innovation's Knowledge Centered Support (KCS) Methodology for Knowledge Management, especially in Service Organizations within larger Enterprises, there are a few other organizations that have contributed greatly to the study and practice of Knowledge Management.

One organization I'm a member of is the APQC (from their website):

"APQC (American Productivity & Quality Center) is a member-based nonprofit and one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research...

We follow our mission to help organizations around the world improve productivity and quality by discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with the knowledge they need to improve."

On their upcoming March KM Community Call (March 28, 2013 @ 10:30 AM CDT), Darcy Lemons & Lauren Trees will share proven, best-practice approaches for knowledge capture and transfer.  It looks like a pretty good investment of 60 minutes, and I'll be on it.

You can register for the FREE webinar @