Sunday, January 20, 2013

Check out "Knowledge Centred Support (KCS) & ITIL integration - 8 year case studty - Amazing Empirical Results

The Vimeo is amazingly detailed and although it clocks in at 21 minutes, I feel like pretty much every organization can draw at least one lesson from their empirical results to help you in your KCS & ITIL / ITSM integration efforts.